Terms & Conditions

Payment

All payments through this website are taken via Paypal. I will also issue you with a Paypal invoice if you order from me via the contact tab or Facebook. You DO NOT need an account to be able to pay through Paypal, all you need is a debit/credit card and you can safely and securely pay through Paypal. 

Postage

Items will be posted via Royal Mail and will be sent 1st or 2nd class depending on what you select at checkout. Orders over £20 will be sent via Recorded delivery.

Returns

Should any of your order be unsuitable, faulty or incorrect I will be happy to exchange or refund within 7 days of receipt. Please note that you will be responsible for the cost of the return postage unless I sent the item in error, or the product is deemed faulty. All returned items must be unopened and in the original packaging. This does not affect your statutory rights.

Please use the Contact page before returning item/s in order for me to authorise the return and issue you with a returns number. Please provide the following details: 

- You order number and full name.
- Item/s you wish to return.
- The reason for return of item/s. (damaged, received wrong item/size, etc).
- Inform us whether you would like a refund or replacement (if available).  

When you have done the above you will receive an email from me detailing the return of the item and how I will handle it. Once I have received the returned item/s, you will receive an email regarding the progress of your refund or replacment. If a replacement is necessary due to an error on my part, I will re-post it to you at no additional cost. If the item to be replaced is not due to an error, I will charge you for the postage costs. If you request a refund and the return of the item is as agreed, you will be refunded through Paypal. Unfortunately, I cannot accept returns on personalised items and in all cases where you are ordering such items you will be sent photos of the products to ensure you are happy prior to dispatch.

 

Conditions of Use

Pictures on our website are for guidance only and whilst we make an effort to be as accurate as possible, colours and images may vary. 

Before you order from our shop, please read the following terms and conditions, as your use of the online shop indicates that you have understood and agreed to them.

Nothing in this online shop should be interpreted as a legal contract or agreement. Simply stated, you are saying "I would like to buy these things if possible." We are saying "We would probably like to sell them to you." However, there are a number of things that could stop this from happening, including but not limited to:

- Out of Stock items. Please contact us first if your total order is dependent on one or more of the items being available.
- Technical difficulties with receiving or processing your order. Please make sure we have the correct contact details for you in the event of a problem.
- Problems with your payment. We will take legal steps to recover monies owed and expenses incurred in doing so.
- When using discount codes/vouchers please note that they may not apply to items that are already discounted.
- Mistakes. If we make a mistake you must contact us and allow us a reasonable opportunity to rectify this before cancelling payments.

We aim to make using our site and shopping online a safe and pleasant experience for everyone involved.  If you do have any concerns or problems please use the Contact page and we will get back to you.

Back Orders: We do not back order out of stock items, please reorder at a later date.

 

Privacy Policy

Buttons & Bows Boutique is committed to protecting your personal information. We do not sell, distribute or give out any of our customer's information. We understand how valuable your personal information and privacy is. Only limited personnel have access to our customer database. This way, you can be rest assured that any personal information that you give us, stays with us. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for two reasons: firstly to process your order, and secondly to provide you with the best possible service. 
We will only contact you regarding your order. We will not email you in the future unless you have given us your consent.

When you place an order, we need to know your name, address and email address.  No details of your payment are kept by us, as this is all processed through Paypal. This information is required for us to process and fulfil your order.  You will have the option to withhold any personal information that is not required for us to process your order. 

If your have any questions or comments about privacy, please use the Contact page.

 

Links to other websites

We supply links to other sites where you can purchase our goods. Please see our specific Terms and Conditions when visiting these other sites, although in most cases they are the same as above. Please also make sure you are happy with the specific Terms and Conditions of those external sites.

 

Copyright

This website, its content and all product photos are copyright of Buttons & Bows Boutique ©. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  •  you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

If you are writing your own Terms and Conditions for your site then you may use these as an example for your own.